If it’s an emergency or you need urgent help

When you or someone that you care for is having extreme mental health difficulties, you may need to get help very quickly.

If you or someone else is in danger, call 999 and request and ambulance, or go to Accident & Emergency. The nearest A&E to Stansted is at the Princess Alexandra Hospital, Hamstel Rd, Harlow CM20 1QX.

If you need help urgently for your mental health, but it’s not an emergency, get help from NHS 111 online or call 111 and select option 2.

Your mental health is as important as your physical health. You will not be wasting anyone’s time.

If you just need to talk, any time of day or night, please contact one of the services listed below.

A community hub

We are committed to promoting and sign posting people to both local and national support services in order to get the help and support they need. If you have a specific requirement feel free to contact us at info@letstalkstansted.org.

National Support Services

These services offer confidential support from trained volunteers. You can talk about anything that’s troubling you, no matter how difficult:

Call 116 123 to talk to Samaritans, or email: jo@samaritans.org for a reply within 24 hours

Text “SHOUT” to 85258 to contact the Shout Crisis Text Line.

If you’re under 19, you can also call 0800 1111 to talk to Childline. The number will not appear on your phone bill.

Your surgery should be able to offer you an appointment in a crisis with the first available doctor.


Local Support Services

West Essex Night Owls is a new initiative run my Mind in West Essex. Trained support staff are available in Stansted to give support face to face or over the telephone. To find out more and register visit West Essex Night Owls.

Other available national services

SANEline. If you’re experiencing a mental health problem or supporting someone else, you can call SANEline on 0300 304 7000 (4pm–10pm every day).

National Suicide Prevention Helpline UK. Offers a supportive listening service to anyone with thoughts of suicide. You can call the National Suicide Prevention Helpline UK on 0800 689 5652 (open from 6pm to midnight everyday for anyone aged 18 or over).

Campaign Against Living Miserably (CALM). 
You can call the CALM on 0800 58 58 58 (5pm–midnight every day) if you are struggling and need to talk. Or if you prefer not to speak on the phone, you could try the CALM webchat service.

The Mix Helpline. If you are 11-25 years old, you can call The Mix on 0808 808 4994 between 4pm–11pm Monday to Friday. In addition you can contact the crisis messenger 24 hours a day, 7 days a week by texting THEMIX to 85258. There is also a 1-1 chat.

Papyrus HOPELINEUK. If you’re under 35 and struggling with suicidal feelings, or concerned about a young person who might be struggling, you can call Papyrus HOPELINEUK on 0800 068 4141 (9 a.m. – midnight, 7 days a week), email pat@papyrus-uk.org or text 07860 039 967.

Nightline. If you’re a student, you can look on the Nightline website to see if your university or college offers a night-time listening service. Nightline phone operators are all students too.

Switchboard. If you identify as gay, lesbian, bisexual or transgender, you can call Switchboard on 0800 0119 100 (10am–10pm every day), email hello@switchboard.lgbt or use their webchat service. Phone operators all identify as LGBT+.